Helpdesk Support Specialist

19 hours ago


Phoenix, Arizona, United States Jewish Family & Children's Service Full time
IT Support Specialist Role Overview

Jewish Family and Children's Service is seeking a dedicated and skilled Helpdesk Support Specialist to join our team. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems, providing top-notch support to our clients and staff.

Job Summary:

This position involves troubleshooting and resolving IT system issues across the organization, including SQL Server, NextGen, MS Office products, printing, telephone, and network problems. You will answer client inquiries via phone and/or email, performing tasks such as logging and tracking reported issues, inventory and maintenance of agency hardware, and Tier 1 support for IT Service Requests.

Key Responsibilities:
  • Provide timely and effective resolution to IT-related issues, escalating complex problems to senior support specialists as needed.
  • Effectively communicate with clients regarding incident status, management expectations, and information required for prompt closure.
  • Perform Quality Assurance (QA) on incident tickets, collaborating with the helpdesk support team to ensure proper completion.
  • Participate in staff training and special project support as assigned, adapting rapidly to a dynamic work environment.
Requirements:
  • A degree in Computer Science or a related field; Associate Degree preferred.
  • Prior experience working in a Helpdesk environment or Retail client-oriented setting.
  • Excellent written and verbal communication skills, problem-solving abilities, and strong organizational skills.
  • A+ Certification and knowledge of MS Office (Word, Excel, Outlook), Windows XP, and Citrix environments are advantageous.
Benefits:
  • Lucrative bonus programs.
  • Generous employee referral bonuses.
  • Comprehensive health benefits package, including FREE primary healthcare for employees and their families.
  • Bilingual salary differential.
  • Flexible scheduling and telehealth options.
  • Tuition reimbursement and professional development opportunities.
  • 401(k) retirement plan with company match.
  • Numerous career growth opportunities.

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