Clinical Support Specialist

3 days ago


Phoenix, Arizona, United States Boston Scientific Full time

About the Role:


Boston Scientific is seeking a highly skilled Clinical Support Specialist to join our Interventional Oncology and Embolization (IO&E) business. As a key member of our team, you will provide clinical support for our Cryoablation product franchise in a defined geographic territory.


Responsibilities:



  • Provide case support and basic troubleshooting for our Cryoablation products.
  • Collaborate with physicians to ensure the safe and effective use of our products.
  • Develop and deliver training programs to support product launches and high-touch specialty products.
  • Work closely with sales and service teams to execute a proactive regional plan, improving market share and quality of service.
  • Respond to customer needs and complaints, developing creative solutions or collaborating with other personnel.
  • Manage consignment inventory, conduct semiannual audits, and handle expired product returns.
  • Ensure timely collection and reporting of medical documentation for procedural device operation.
  • Maintain quality and compliance with all requirements.

Qualifications:



  • Bachelor's degree or equivalent.
  • Comprehensive knowledge of anatomy, physiology, and medical terminology.
  • Able to lift 40 lbs., drive to multiple accounts, and carry medical device equipment.

Preferred Qualifications:



  • 2+ years of clinical work experience.
  • Previous experience in Computed Tomography (CT), Radiology, or Interventional Radiology.
  • Foundational knowledge of medical imaging, especially within CT.
  • Problem-solving and collaboration skills.

Important Note: This role is deemed safety-sensitive and requires a drug test as a pre-employment requirement. Boston Scientific maintains a prohibited substance-free workplace and complies with all applicable laws and regulations.



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