Patient Care Specialist
3 weeks ago
Job Summary
The Dispensary Patient Consultant is a vital role in delivering exceptional customer service and creating a distinctive shopping experience that drives sales results. This position is responsible for aiding patrons and patients through concierge-level service, conducting day-to-day operations within the retail location, and adhering to company policy and industry regulations.
Key Responsibilities
- Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
- Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
- Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests
- Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
- Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
- Operate cash register, computer-based POS system, and cash drawer
- Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines
Requirements
- High School diploma or General Education Development (GED) required
- Associate or Bachelors degree in any field preferred
- Minimum of 2 years experience with customer service in retail
- Excellent computer, mathematical, language, and reasoning skills
- Bilingual in Spanish preferred
- Excellent multi-tasking skills over the phone and in-person
- Occasionally requires local travel, as needed
- Constantly perform desk-based computer tasks
- Frequently sitting
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
- Occasionally Twist/bend/stoop/squat, kneel/crawl
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