Patient Care Specialist

3 weeks ago


Pottsville, Pennsylvania, United States Jushi USA Full time

Job Summary

The Dispensary Patient Consultant is a vital role in delivering exceptional customer service and creating a distinctive shopping experience that drives sales results. This position is responsible for aiding patrons and patients through concierge-level service, conducting day-to-day operations within the retail location, and adhering to company policy and industry regulations.

Key Responsibilities

  • Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
  • Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
  • Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons, and promotions, encouraging memberships for medical guests
  • Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
  • Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
  • Operate cash register, computer-based POS system, and cash drawer
  • Work as part of a team to ensure sales, guest satisfaction, and compliance goals are met by designated timelines

Requirements

  • High School diploma or General Education Development (GED) required
  • Associate or Bachelors degree in any field preferred
  • Minimum of 2 years experience with customer service in retail
  • Excellent computer, mathematical, language, and reasoning skills
  • Bilingual in Spanish preferred
  • Excellent multi-tasking skills over the phone and in-person
  • Occasionally requires local travel, as needed
  • Constantly perform desk-based computer tasks
  • Frequently sitting
  • Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
  • Occasionally Twist/bend/stoop/squat, kneel/crawl


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