Patient Care Specialist

4 weeks ago


Pottsville, Pennsylvania, United States Jushi USA Full time

Job Summary:

The Patient Care Consultant plays a vital role in delivering exceptional customer service and creating a unique shopping experience that drives sales results. This position is responsible for providing concierge-level service to customers, conducting day-to-day operations within the retail location, and adhering to company policy and industry regulations.

Key Responsibilities:

  • Provide outstanding customer service by answering questions and addressing concerns in a professional and courteous manner.
  • Lead tours of the sales floor, making product recommendations based on ongoing research and knowledge of available products.
  • Retain comprehensive knowledge of customer benefits, discounts, coupons, and promotions, and encourage memberships for guests.
  • Abide by product handling procedures, including company safety and health policies and regulatory agency compliance.
  • Maintain a clean and organized store environment by stocking retail items and supplies, sweeping, mopping, and sanitizing.
  • Operate a cash register, computer-based POS system, and cash drawer.
  • Work collaboratively with the team to ensure sales, guest satisfaction, and designated timelines meet compliance goals.

Requirements:

  • High School diploma or General Education Development (GED) required.
  • Associate or Bachelor's degree in any field preferred.
  • Minimum of 2 years' experience in customer service in retail.
  • Excellent computer, mathematical, language, and reasoning skills.
  • Bilingual in Spanish preferred.
  • Excellent multi-tasking skills, both over the phone and in-person.
  • Occasional local travel may be required.

What We Offer:

Jushi USA offers a comprehensive benefits package, including Paid Time Off, Paid Holidays, and 401(k). We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.



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