Cloud Support Specialist

2 weeks ago


Elkridge, Maryland, United States Zachary Piper Full time

Cloud Support Specialist Opportunity at Zachary Piper Solutions

We are seeking a highly skilled Cloud Support Specialist to join our team at Zachary Piper Solutions. As a Cloud Support Specialist, you will be responsible for ensuring the smooth operation of our Microsoft Azure and Office365 services within our Secure Operations Centers (SOCs).

Key Responsibilities:

  • Monitor and troubleshoot deployment flows to ensure seamless service delivery.
  • Collaborate with cross-functional teams to resolve volume drivers and optimize system performance.
  • Execute documented deployment scripts and coordinate restoration actions to minimize downtime.
  • Support outage recovery efforts and drive recovery efforts with teams to ensure prompt resolution.
  • Log all actions in designated systems and maintain accurate records.
  • Troubleshoot and resolve customer or service outages, ensuring minimal disruption to business operations.
  • Update operational procedures and training documentation to reflect best practices and lessons learned.
  • Secure work area operations and maintain a high level of situational awareness.
  • Assist with equipment troubleshooting and user account requests to ensure seamless service delivery.

Requirements:

  • Active TS/SCI with Fullscope Polygraph clearance.
  • Bachelor's Degree in IT or equivalent practical experience.
  • 1+ year of experience in Information Technology.

Benefits:

  • Competitive salary up to $125,000 depending on experience.
  • Comprehensive benefits package, including medical, dental, vision, 401k, paid time off, and holidays.


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