Patient Financial Advocate

2 weeks ago


Rapid City, South Dakota, United States Monument Health Full time
Job Summary

The Patient Financial Advocate I is a key member of the Revenue Cycle team at Monument Health, responsible for ensuring a seamless financial experience for patients and families. This role requires strong communication and organizational skills, as well as the ability to navigate complex financial systems and workflows.

Key Responsibilities
  • Conduct financial clearance and pre-arrival processes for patients, including insurance verification and benefit management.
  • Provide financial counseling and education to patients and families, including price estimations and payment planning.
  • Collaborate with internal and external stakeholders to identify and resolve billing issues and ensure timely reimbursement.
  • Communicate financial clearance status and decisions to patients, families, and healthcare providers.
  • Ensure accurate and timely completion of financial assistance requests and applications.
Requirements
  • High School Diploma or equivalent in General Studies.
  • 1+ years of experience in Healthcare Administration or Operations, or 1+ years of experience in Billing/Collections.
Physical Requirements

Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time.



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