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Event Service Specialist

2 months ago

Grand Rapids, Minnesota, United States The Westin Chicago Northwest Full time

Position Overview

At The Westin Chicago Northwest, we pride ourselves on delivering outstanding hospitality experiences. Our team members are the heart of our operations, and we celebrate the unique contributions each individual brings to our organization.

We are dedicated to fostering an environment where you can be your authentic self at work. Our commitment to your success includes:

  • Competitive compensation packages
  • Comprehensive benefits for eligible team members and their families
  • 401K matching options for qualifying associates
  • Flexible work schedules to support your personal priorities
  • Exclusive discounts at our properties across North America for you and your loved ones

Key Responsibilities:

As a banquet server, your role will involve warmly welcoming guests and addressing their needs with professionalism and courtesy. You will participate in pre-event meetings to understand the specifics of each function, including guest expectations and service standards. Your duties will include serving food and beverages in accordance with the guidelines provided by the supervisor, ensuring a consistent and high-quality experience throughout the event.

You will also be responsible for promptly clearing dishes as guests finish their courses and replenishing beverages as needed, while consistently checking in with guests to ensure their satisfaction.

Ideal Candidate Profile:

We are looking for individuals who possess a proactive attitude and a positive demeanor. You should have a reliable attendance record and be available to work regularly. Strong communication skills are essential for interacting with guests effectively. Teamwork is crucial, and you should be willing to assist colleagues with their responsibilities. A foundational understanding of food and beverage service, guest relations, and proper etiquette is expected, along with knowledge of table settings and service ware.

At The Westin Chicago Northwest, we are committed to creating a workplace that values diversity and inclusion. We believe that by fostering open dialogue about race, equity, and belonging, we can enhance our culture and improve our service to guests and stakeholders alike.