Senior Customer Service Representative

5 days ago


Brockton, Massachusetts, United States Global Channel Management Full time

About the role at Global Channel Management

  • Job Summary: We are seeking a highly skilled Senior Customer Service Representative to join our team at Global Channel Management.

Key Responsibilities:

  • Interact with customers to provide information in response to inquiries about products and services.
  • Handle and resolve complaints in a professional and timely manner.

Requirements:

  • 5+ years of experience in customer service or a related field.
  • High degree of professionalism, strong organizational, communication, and computer skills.
  • Ability to handle multiple tasks and prioritize responsibilities.
  • Display a friendly and helpful demeanor to customers, vendors, and fellow employees.
  • Proficiency in MS Office and call center software.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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