Call Center Representative

3 days ago


Sheboygan, Wisconsin, United States Five Star Call Centers Full time

As a Call Center Representative for Five Star Call Centers, you will play a critical role in supporting our rewards program. This involves assisting members with questions about redeeming rewards, such as gift cards and products. You will work from home, interacting with customers through inbound calls, and resolving their queries in a timely and professional manner.

To succeed in this role, you must have excellent communication skills, be fluent in English and Spanish, and possess previous customer service experience. A background check will be conducted, and you must meet the minimum requirements outlined below.

The salary for this position is $17/hour, considering the estimated costs of living in the regions where we operate. We also offer benefits, including paid training, flexible scheduling, and opportunities for growth and development.

Responsibilities:

  • Manage large amounts of inbound calls in a timely manner
  • Follow established scripts when handling different topics
  • Identify customers' needs, clarify information, research and provide solutions and/or alternatives


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