Guest Services Coordinator
4 days ago
Job Title: Reservations Agent
Reports to: Guest Services Manager & Rooms Division Manager
Job Overview: As a key member of our Guest Services team, you will be responsible for answering incoming calls and directing them to guest rooms, staff or departments through the PBX system.
Duties:
- Respond to phone inquiries from prospective guests in a friendly and professional manner using clear verbal communication. Listen carefully to callers to understand their needs and provide accurate information.
- Record all wake-up call requests as required.
- Provide detailed information about hotel services to guests, including amenities, facilities, and local attractions.
- In case of an emergency, know the correct course of action to take.
- Maintain accurate records of calls received.
- Promote Blue Harbor Resort & Conference Center's brand and marketing initiatives.
- Answer questions regarding hotel facilities, services, airline partnerships, local attractions, directions, and other relevant topics. Be knowledgeable about applicable deposit and guarantee policies.
- Adhere to attendance rules and be available to work on a regular basis.
- Perform additional job-related duties as assigned.
- Weekends are required for this role.
Physical Requirements:
- Lift up to 10 lbs.
- Sit and/or stand for extended periods.
Estimated Salary: $35,000 - $45,000 per year based on location and experience.
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