Guest Services Coordinator

4 days ago


Sheboygan, Wisconsin, United States Blue Harbor Resort & Conference Center Full time

Job Title: Reservations Agent

Reports to: Guest Services Manager & Rooms Division Manager

Job Overview: As a key member of our Guest Services team, you will be responsible for answering incoming calls and directing them to guest rooms, staff or departments through the PBX system.

Duties:

  • Respond to phone inquiries from prospective guests in a friendly and professional manner using clear verbal communication. Listen carefully to callers to understand their needs and provide accurate information.
  • Record all wake-up call requests as required.
  • Provide detailed information about hotel services to guests, including amenities, facilities, and local attractions.
  • In case of an emergency, know the correct course of action to take.
  • Maintain accurate records of calls received.
  • Promote Blue Harbor Resort & Conference Center's brand and marketing initiatives.
  • Answer questions regarding hotel facilities, services, airline partnerships, local attractions, directions, and other relevant topics. Be knowledgeable about applicable deposit and guarantee policies.
  • Adhere to attendance rules and be available to work on a regular basis.
  • Perform additional job-related duties as assigned.
  • Weekends are required for this role.

Physical Requirements:

  • Lift up to 10 lbs.
  • Sit and/or stand for extended periods.

Estimated Salary: $35,000 - $45,000 per year based on location and experience.



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