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Customer Experience Representative

2 months ago

Chicago, Illinois, United States Alexis Zimmer - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in promoting State Farm's premier insurance and financial service products to our customers.

Key Responsibilities
  • Customer Relationship Building: Forge lasting relationships with our customers and proactively follow up to ensure their continued satisfaction.
  • Insurance Solutions: Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Business Growth: Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
Benefits
  • Competitive Compensation: Hourly plus commission/bonus structure.
  • Health and Wellness: Comprehensive health benefits package.
  • Work-Life Balance: Paid time off (vacation and personal/sick days) and flexible hours.
  • Professional Development: Opportunities for career advancement within our agency.
  • Licensing Support: Reimbursement for licensing requirements.
Requirements
  • Marketing Mindset: Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional Communication: Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • People-Centric: A people-centric mindset with a keen eye for detail.
  • Problem-Solving: Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Technical Proficiency: Proficiency in learning and navigating computer functions efficiently.
  • Team Player: Collaborative spirit, thriving in a dynamic team environment.
  • Bilingual Preferred