Senior Director, Customer Experience Lead
2 weeks ago
We are seeking a seasoned leader to join our team as Senior Director, Customer Experience. The successful candidate will be responsible for overseeing the development and implementation of a comprehensive customer experience strategy that drives business growth and enhances customer satisfaction.
About Regal Rexnord
Regal Rexnord is a leading global industrial manufacturer with a portfolio of sustainable solutions that power, transmit, and control motion. Our electric motors and air moving subsystems provide the power to create motion, while our automation offering controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company operates three segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. With offices and manufacturing facilities worldwide, we offer a wide range of products and services to meet the diverse needs of our customers.
Job Responsibilities
- Develop and implement a comprehensive customer experience strategy that aligns with business objectives
- Collaborate with cross-functional teams to drive process improvements and enhance customer satisfaction
- Analyze customer feedback and service metrics to identify areas of improvement
- Develop and manage department budgets to ensure effective resource allocation
- Leverage technology to improve customer service delivery within the customer care team
Qualifications
- Bachelor's degree or equivalent years of experience
- 7+ years leadership experience managing high-performing teams
- Proven success in developing and deploying a customer experience strategy for a global organization
- Experience leading VOC strategy and initiatives
- Excellent communication and presentation skills
- Ability to influence cross-functional teams and lead large-scale change initiatives
Benefits
- Competitive salary range $120,000 - $180,000 per annum, depending on experience
- Comprehensive benefits package, including medical, dental, vision, and life insurance
- Paid time off and holidays
- 401k retirement plan with matching employer contributions
- Tuition assistance program
Travel
25% travel required, mostly to internal Regal Rexnord facilities in North America
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer.
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