Field Service Technician

4 weeks ago


Amesbury, Massachusetts, United States Crane Payment Innovations Full time

Job Summary:

We are seeking a skilled Field Service Technician to join our team at Crane Payment Innovations. As a Field Service Technician, you will be responsible for servicing, fixing, upgrading, and performing preventative maintenance on coin and currency equipment, ATMs, software, and specialized office products located at client sites.

Key Responsibilities:

  • Servicing, fixing, upgrading, and performing preventative maintenance on company equipment
  • Traveling by vehicle on a daily basis to client sites
  • Addressing customer service requests within the specified contract response time
  • Safeguarding and maintaining a balanced vehicle stock parts inventory
  • Safeguarding company issued assets, including tablet computers and mobile phones
  • Obtaining occupational licenses as necessary, depending on territory or accounts
  • Proficiency in iOS, MS Office applications, and Windows OS
  • Strong ability to read and respond to body language and verbal cues
  • Ability to multitask and work on multiple projects simultaneously
  • Able to commit to and meet project deadlines

Requirements:

  • Required to travel, drive, and be on the road servicing equipment at clients 90% of the time, with approximately 10% overnight travel when needed
  • Able to lift, push, or carry a minimum of 50 pounds, such as large money counting machines and parts, in and out of client sites
  • The job requires kneeling, bending, twisting, lifting, and squatting to service equipment on the ground up to 60% of the time
  • Hand and wrist dexterity needed to turn screwdrivers and place parts and equipment
  • Phone or desk work about 10% of the time, doing computer work, bench repair work, parts stocking, tracking service calls, and setting up appointments
  • Ability to stand for long periods up to 75% of the time while servicing some equipment
  • High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities
  • Excellent communication skills, both verbally and in writing

About Us:

Crane Payment Innovations is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. We are committed to hiring a diverse workforce and welcome applicants from all backgrounds.



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