Field Service Technician
2 days ago
We are seeking an experienced Field Service Technician to join our winning team in Amesbury. As a key member of our team, you will provide top-notch customer service and technical support to our clients.
Key Responsibilities:
- Deliver exceptional customer service and technical support over the phone, internet, and at client sites.
- Manage service requests and parts using SharpSpring records.
- Ensure all service requests are completed in a timely manner by managing the Service Calendar and SharpSpring.
- Provide user manuals before new systems are shipped and ensure proper installation requirements.
- Establish service requirements by studying system design.
- Communicate with clients prior to arrival on site for installation, repair, and maintenance as needed.
- Travel up to 75% of the time, including some international travel.
- Produce timely and detailed service reports.
- Exhibit professional appearance and conduct while providing a world-class customer experience.
- Assist with quoting standard spare part items.
- Comprehend client requirements and make appropriate recommendations.
- Build positive relationships with clients.
- Clearly and professionally interact with clients regarding the status of service.
Key Requirements:
- Previous field service experience is strongly preferred.
- Possess demonstrable troubleshooting skills.
- Experience as an electrician or other technician may be helpful.
- Ability to read wiring diagrams.
- Basic knowledge of and ability to operate hand and power tools.
- Ability to operate electrical tools, including multi-meters.
- Superior customer service skills.
- Ability to interact and communicate well with clients.
- Exhibit professional appearance and conduct while providing a world-class customer experience.
- Current, valid driver's license and clean driving record.
- Self-motivated.
- Experience working with minimal supervision.
- Technical diploma, Certificate of Completion, or Military experience is a plus.
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