Field Service Technician

2 days ago


Amesbury, Massachusetts, United States Elgen Staffing Full time

We are seeking an experienced Field Service Technician to join our winning team in Amesbury. As a key member of our team, you will provide top-notch customer service and technical support to our clients.

Key Responsibilities:

  • Deliver exceptional customer service and technical support over the phone, internet, and at client sites.
  • Manage service requests and parts using SharpSpring records.
  • Ensure all service requests are completed in a timely manner by managing the Service Calendar and SharpSpring.
  • Provide user manuals before new systems are shipped and ensure proper installation requirements.
  • Establish service requirements by studying system design.
  • Communicate with clients prior to arrival on site for installation, repair, and maintenance as needed.
  • Travel up to 75% of the time, including some international travel.
  • Produce timely and detailed service reports.
  • Exhibit professional appearance and conduct while providing a world-class customer experience.
  • Assist with quoting standard spare part items.
  • Comprehend client requirements and make appropriate recommendations.
  • Build positive relationships with clients.
  • Clearly and professionally interact with clients regarding the status of service.

Key Requirements:

  • Previous field service experience is strongly preferred.
  • Possess demonstrable troubleshooting skills.
  • Experience as an electrician or other technician may be helpful.
  • Ability to read wiring diagrams.
  • Basic knowledge of and ability to operate hand and power tools.
  • Ability to operate electrical tools, including multi-meters.
  • Superior customer service skills.
  • Ability to interact and communicate well with clients.
  • Exhibit professional appearance and conduct while providing a world-class customer experience.
  • Current, valid driver's license and clean driving record.
  • Self-motivated.
  • Experience working with minimal supervision.
  • Technical diploma, Certificate of Completion, or Military experience is a plus.


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