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Senior Account Manager, Service Providers, Amazon Business
2 months ago
We are seeking a highly skilled Senior Account Manager to join our Service Providers team at Amazon Business. As a key member of our team, you will be responsible for defining and managing long-term account strategies for new, high-growth service providers who serve the largest B2B customers at Amazon Business.
Key Responsibilities- Lead and supervise direct or indirect teams to execute customer launch activities and develop scalable operations for new business services.
- Create best practices through SOP creation and playbook enhancements to improve customer experience and accelerate customer adoption of service solutions.
- Proactively identify, deep dive, and resolve issues that may impair the team's ability to meet performance and growth goals.
- Collaborate with Business and Product teams to triage issues, track progress on program improvements, and create internal and external communications collateral.
- Run and contribute to cadenced reporting and narrative, including identifying callouts, metric bridges, action items, and presenting them effectively to Directors.
- Make prioritization and trade-off decisions balancing external customer experience, business priorities, and resource constraints.
- Facilitate network-wide roll-out of program and adoption of performance monitoring mechanisms with service providers.
- Operate autonomously, driving multiple programs end-to-end, including business goals, expansion plans, and supporting product launches.
- 5+ years of client or vendor-facing roles with a focus on relationship management and negotiation skills experience.
- Experience analyzing data and best practices to assess performance drivers.
- Bachelor's degree.
- Experience aggregating and analyzing internal and external campaign metrics to assess performance drivers and identify insights.
- Experience influencing multiple stakeholders and leading cross-functional teams across geographies and business units.
Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,400/year in our lowest geographic market up to $127,000/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
