Operations Support Manager

2 weeks ago


Rancho Cordova, California, United States Pacific Dental Services Full time

At Pacific Dental Services, we are committed to providing exceptional dental care and creating a positive experience for our patients. As an Operations Support Manager, you will play a crucial role in assisting the Operations Manager to drive financial success and enhance service delivery at your designated location(s). This position is ideal for individuals eager to develop their professional skills in a supportive environment.

Key Responsibilities:

  • Exemplify the company’s values and operational standards, ensuring a consistent application of best practices.
  • Act as the primary leader in the absence of the Operations Manager, providing direction and support to the team.
  • Organize and oversee work schedules, delegating tasks to team members effectively.
  • Collaborate with staff to cultivate strong patient communication skills and facilitate ongoing learning.
  • Focus the team on implementing the clinical culture established by the Owner Dentists to support the Perfect Patient Experience (PPE).
  • Assist in driving consistent revenue and profit growth.
  • Ensure compliance with cash management and accounting protocols.
  • Provide insights on strategies that can enhance financial and patient outcomes for broader organizational benefit.
  • Maintain high standards of cleanliness and facility upkeep in accordance with company policies.
  • Lead daily huddles and participate in all required meetings.
  • Act as a steward of the Pacific Dental Services brand, making decisions that align with our framework.
  • Serve as a Subject Matter Expert in executing PDS processes, systems, and tools, while contributing to their enhancement.
  • Champion the Perfect Patient Experience and ensure effective communication during transitions.
  • Support clinicians in educating patients about the Mouth-Body Connection.
  • Uphold a professional appearance and demeanor, treating all individuals with respect.
  • Ensure adherence to company policies and relevant regulatory requirements.
  • Perform additional duties as assigned.
Qualifications:
  • High School Diploma or equivalent (GED).
Preferred Qualifications:
  • Experience or training in dentistry, insurance, or business management.
Knowledge, Skills, and Abilities:
  • Results-oriented with a proactive approach to achieving goals.
  • Effective team builder with strong communication and motivational skills.
  • Advocate for patient needs, demonstrating empathy and ethical behavior.
  • Detail-oriented with a structured approach to operational processes.
  • Strong financial understanding and ability to manage metrics effectively.
  • Influential communicator, capable of building trust and facilitating change.
  • Self-motivated and reliable, able to work independently and collaboratively.
  • Ability to manage multiple tasks without compromising quality.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Capable of handling sensitive information with confidentiality.
  • Organized and detail-focused, thriving in a fast-paced environment.
Benefits:
  • Comprehensive medical, dental, and vision insurance.
  • Generous paid time off.
  • Tuition reimbursement opportunities.
  • 401K retirement plan.
  • Paid time for community volunteer work.

Pacific Dental Services is an Equal Opportunity Employer, dedicated to fostering a diverse and inclusive workplace.


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