Senior Voice Communications Specialist

1 week ago


Atlanta, Georgia, United States Motion Recruitment Full time
Job Title: Lead Voice Engineer

This is a critical role within the networking team, responsible for overseeing the configuration, administration, and enhancement of Cisco voice and telecom solutions. The successful candidate will design, implement, and maintain complex telecommunications infrastructure for the enterprise, ensuring high availability and security.

Key Responsibilities:
  • Develop, implement, and maintain Cisco voice applications, including Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection.
  • Maintain, troubleshoot, and configure voice gateways, routers, switches, and other network devices.
  • Ensure compliance with voice network security, capacity planning, and high availability best practices.
  • Enhance Telecom System Optimization by assessing and optimizing telecommunications infrastructure, identifying opportunities for development and increased efficiency.
  • Collaborate with cross-functional teams to implement voice services into additional applications and systems.
  • Support technical issues and resolution, acting as the point of contact for escalated matters pertaining to telecommunications and voice.
  • Conduct incident root cause analyses and implement preventative measures.
  • Monitor and plan capacity for the Cisco UC environment, taking corrective action when required.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a closely related discipline.
  • Five (5) years of experience designing, implementing, managing voice and telecommunications solutions for Cisco video conferencing equipment and voice/data equipment, including current versions of Cisco Call Manager.


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