Enterprise Systems Architect

7 days ago


Honolulu, Hawaii, United States Booz Allen Hamilton Full time
About the Role

The Senior Technical Solutions Specialist is a critical team member responsible for the technical health of our customers. You will bring your deep product knowledge to advise customers on their platform health, providing guidance on enterprise architectures and technical best practices to ensure customers remain successful and realize the full value of our solutions. As a District Defend Senior Technical Solutions Specialist, you will support our customers on their adoption journey with product support, advisory, and management of customer escalations.

Key Responsibilities:

  • Provide technical guidance and support to customers on their platform health and enterprise architectures
  • Develop and maintain technical documentation and knowledge base articles
  • Collaborate with cross-functional teams to resolve customer escalations and improve product offerings
  • Stay up-to-date with industry trends and emerging technologies to provide expert advice to customers
  • Communicate technical concepts to non-technical audiences and provide training and support as needed

Requirements:

  • 5+ years of experience in a technical support or professional services role
  • Experience with customer escalations and account management in complex enterprise environments
  • Experience with endpoint technologies, including Bitlocker, user profiles, and registries
  • Experience with Windows domain fundamentals, including domain controllers, AD Site and Services, Replication, GPOs, and ADFS
  • Experience with advanced Windows 10 features, including Kiosk Mode, Unified Write Filters, and Windows Defender integration
  • Knowledge of software development processes and technical environments
  • Knowledge of networking principles, including DNS and DHCP
  • Ability to communicate technical concepts to non-technical audiences
  • Secret clearance
  • Bachelor's degree

Preferred Qualifications:

  • 5+ years of experience with technical support, professional services, and systems administration and engineering
  • 5+ years of experience with managing strategic and top accounts in the technology sector
  • 5+ years of experience in an enterprise customer-facing role
  • Experience with deploying on-premises and cloud infrastructure to host product server-side services on Azure and AWS
  • Experience with endpoint security, enterprise mobility, and mobile and wireless products
  • Experience with designing and engineering gold load server and client images for deployment
  • Ability to communicate effectively with individual contributors and senior leaders
  • Ability to work independently and as part of a team and be well-organized in writing client documentation
  • Possession of excellent verbal and written communication skills

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.



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