Financial Services Advocate
1 day ago
We are seeking a talented Financial Services Advocate to join our team at Voya Financial. In this role, you will play a critical part in delivering exceptional customer service to participants in employer-sponsored retirement plans.
About the RoleThe Financial Services Advocate will be responsible for responding to participant inquiries, analyzing complex problems, and developing effective solutions. This position requires excellent communication skills, a strong understanding of retirement plans and related products, and the ability to work effectively in a team environment.
Key Responsibilities- Respond to participant inquiries via phone, email, and other channels
- Provide education on retirement plan features and options
- Analyze complex problems and develop effective solutions
- Maintain accurate records and reports
- Bachelor's degree or equivalent experience
- 2+ years of experience in customer service or a related field
- Familiarity with retirement plans and related products
- Excellent communication and problem-solving skills
- A competitive salary range of $57,370 - $71,710 per year
- A comprehensive benefits package, including health, dental, vision, and life insurance
- 401(k) savings plan with company matching contributions
- Tuition reimbursement up to $5,250 per year
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