Financial Services Advocate

1 day ago


New York, New York, United States Voya Financial Full time
Join Our Team

We are seeking a talented Financial Services Advocate to join our team at Voya Financial. In this role, you will play a critical part in delivering exceptional customer service to participants in employer-sponsored retirement plans.

About the Role

The Financial Services Advocate will be responsible for responding to participant inquiries, analyzing complex problems, and developing effective solutions. This position requires excellent communication skills, a strong understanding of retirement plans and related products, and the ability to work effectively in a team environment.

Key Responsibilities
  • Respond to participant inquiries via phone, email, and other channels
  • Provide education on retirement plan features and options
  • Analyze complex problems and develop effective solutions
  • Maintain accurate records and reports
Requirements
  • Bachelor's degree or equivalent experience
  • 2+ years of experience in customer service or a related field
  • Familiarity with retirement plans and related products
  • Excellent communication and problem-solving skills
What We Offer
  • A competitive salary range of $57,370 - $71,710 per year
  • A comprehensive benefits package, including health, dental, vision, and life insurance
  • 401(k) savings plan with company matching contributions
  • Tuition reimbursement up to $5,250 per year


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