Risk Director

2 weeks ago

Jacksonville, Florida, United States PAYSAFE Full time
About Us

Paysafe is a leading payments platform with a strong track record of serving merchants and consumers in the global entertainment sectors. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of $140 billion in 2023, and approximately 3,200 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in over 40 currencies around the world. Our integrated platform delivers solutions geared toward mobile-initiated transactions, real-time analytics, and the convergence between brick-and-mortar and online payments. For more information, please visit our website.

The Role

We are seeking a highly skilled Director of Risk to join our Merchant Risk Operations team in Jacksonville, Florida. As a key member of our team, you will be responsible for overseeing the Merchant Risk Managers and Supervisors. Your primary objective will be to aggressively monitor the team to mitigate loss through effective decisions and optimize rules and processes to ensure efficient use of risk resources. You will play a critical role in implementing a sophisticated system approach on a common risk platform and standardizing our risk process across the Payment Processing business. The ideal candidate will have an advanced understanding of common risk trends, chargebacks, and financial record reviews, including invoices, balance sheets, and bank statements. You will serve as a point of contact for escalations, requiring professionalism and the ability to stay calm to provide a world-class experience to our internal and external customers. You will also assist in managing relationships with 3rd party vendors, leveraging your expertise to enhance current and/or identify potential new relationships that may improve our risk monitoring capabilities.

Responsibilities:
  • Lead a team of Merchant Risk Investigators, including training, coaching, and performance management.
  • Collaborate with peers and leadership to implement system/process improvements to streamline and optimize the merchant risk function.
  • Identify gaps in processes, opportunities for improvement, and assist in the development, training, and implementation.
  • Monitor KPIs and metrics to observe performance of the risk departments with the purpose of meeting our annual risk objectives.
  • Delegate responsibility for complex and extensive investigations.
  • Work closely with the Data Science team and the Risk System to optimize rules and Risk Engine.
  • Act as an escalation point to communicate with Executives, our Legal Department, merchants, and sales offices as needed to assist.
  • Oversight of the team on managing card brand and other reporting as required to comply with Paysafe and sponsor bank requirements.
  • Act as an escalation point of contact with sponsor banks for investigations and chargeback program management.
  • Be comfortable performing reviews on accounts and websites that may contain sensitive content.
Qualifications
  • Bachelor's degree in business or a related field of study or relevant experience in lieu of the degree.
  • At least 5 years of leading a team of risk analysts, including coaching and development.
  • Eight plus (8+) years of experience in risk, credit underwriting, or dispute/chargeback resolution or collections in Acquiring/Bankcard payments.
  • High-level ability to calculate potential losses and exposure and articulate findings to both management and merchant.
  • Knowledge of various card brands (VI, MC, AX, DI) rules and regulations.
  • A self-starter that requires minimal supervision.
  • Strong organizational and analytical skills.
  • Ability and willingness to take escalated cases and/or merchant calls, when required.
  • A solid sense of ownership and accountability.
  • Excellent communication (written and verbal) and interpersonal skills.
  • Strong attention to detail and ability to make real-time, informed decisions.
  • Ability to work in a team-driven environment yet work independently to complete daily expectations and deadlines.
  • Possess a professional and courteous demeanor.
Additional Skills
  • Understanding of process and rules development with an ability to continuously improve effectiveness.
  • Ability to effectively collaborate with cross-functional partners and management to define strategies that balance risk and return.
  • Able to multi-task and work effectively in a high-volume, fast-paced, and evolving environment.
  • Be comfortable working with teams in various regions and across different time zones.
Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.

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