Customer Solutions Liaison
1 month ago
Momentum Manufacturing Group LLC is a leading manufacturing partner to OEMs and product manufacturers across various markets. With a skilled workforce of over 800 employees, 11 manufacturing facilities across the Northeast, 800,000 sq. ft. of manufacturing space, and a full suite of in-house metal manufacturing and value-added capabilities, we are an integral and trusted supply chain partner to many.
We value each team member and understand that each person plays a critical part in our ongoing success. We offer a comprehensive benefits package, including medical, dental, vision, employer-paid Short Term Disability, employer-paid life insurance, Paid Time Off, Holidays, and a 401k plan with a match after one year of employment.
Key Responsibilities- Provide exceptional customer service to a designated list of named accounts, including troubleshooting assistance for customer orders, account statuses, and addressing customer requests.
- Respond promptly to customer requests via email and phone and follow up as needed.
- Process account sales orders and returns via our ERP and input RFQs in quoting system.
- Run open order reports for assigned customer base to proactively ensure on-time delivery.
- Attend internal and external customer meetings as required.
- Escalate issues to management for resolution.
- Monitor and adjust open order dates in both internal ERP and customer portals where applicable.
- Establish rapport and work collaboratively with internal teams in operations, planning, engineering, quality, and sales to advise of potential or existing issues/updates.
- Provide weekly reports as requested.
- Proven work experience in customer service.
- Strong problem-solving and decision-making abilities.
- Excellent communication and interpersonal skills.
- Proven ability to analyze data and multi-task responsibilities.
- Proactive and motivated as well as a team player.
- Proficiency with MS Office Suite, particularly MS Excel and Outlook.
- Solid understanding of customer service best practices.
- Prior experience with a manufacturing company or technical products is a plus.
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