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Maintenance Operations Manager

2 months ago

Lansing, Michigan, United States DTN Management Full time
Job Summary

DTN Management is seeking a highly skilled and experienced Service Manager to lead our Service Department in maintaining the physical condition of our communities. As a key member of our team, you will be responsible for overseeing the maintenance and upkeep of our properties, ensuring that they meet the highest standards of quality and safety.

Key Responsibilities:
  • Plan and direct the activities of the service team to ensure efficient and effective maintenance operations.
  • Hire, train, and evaluate direct reports to ensure they have the necessary skills and knowledge to perform their duties.
  • Provide regular recommendations for property needs, including capital replacements, deferred maintenance, and system upgrades.
  • Schedule all repairs, move-in turnovers, and capital projects to be completed within the annual operating budget and/or as needed.
  • Develop and implement daily, weekly, and monthly strategies for maintaining customer service, work order completion, capital replacements, preventative maintenance, and site inspections.
  • Perform resident work orders daily to ensure the highest standards are maintained for residents' homes and communities.
  • Maintain property grounds through daily inspections, cleaning, maintenance, and preventative care.
  • Perform daily pool/spa inspections (in season) to ensure proper water chemistry and cleanliness of pool/spa areas, and to identify needed repairs or improvements.
  • Maintain an organized, clean, and safe work area.
  • Schedule and complete new move-in turnovers, including painting, cleaning, and general maintenance.
  • Comply with all established site safety and hazardous communication standards.
  • Service and maintain independently all building systems and building components, including electrical, plumbing, carpentry, drywall installation and repair, HVAC systems, and appliances.
  • Perform regular site inspections to ensure quality of service, asset upkeep, and DTN Management standards for property maintenance are being adhered to.
  • Maintain accurate records for all work orders, preventative maintenance, and site inspections.
  • Demonstrate leadership in all interactions and in the performance of essential job duties.
  • Abide by all local, state, and federal Fair Housing guidelines.
  • Maintain confidentiality of coworkers, management, owners, past and current residents, vendors, and all outside contacts.
  • Perform on-call duties as part of the on-call rotation.
Requirements:
  • High school diploma and/or equivalent work experience.
  • 4+ years' experience as a maintenance repair technician, building contractor, and/or trade school certificate of completion.
  • Expertise in repairing apartment building systems and maintenance to all components, including plumbing, electrical, carpentry, HVAC, and appliances, demonstrated through passing maintenance application testing.
  • HVAC knowledge and Universal EPA certification required.
  • Previous supervisory experience preferred.
  • Positive attitude and good verbal and written communication skills.
  • The ability to communicate effectively and efficiently with residents, coworkers, supervisors, and vendors.
  • Reliable transportation to get to work and respond to on-call emergencies.
  • The ability to exert 25 to 50 pounds of force frequently, and/or 10 to 20 pounds consistently.
  • Availability to respond to after-hours emergencies and on-call work orders.
  • Basic tools required for maintenance.
  • Language skills: Ability to read and interpret directions, manuals, instructions, and company documents.
  • Ability to write for routine reporting and correspondence.
  • Ability to work a flexible work schedule any day of the week.
  • Proficient with the use of electronic devices, including tablets and computers, including Microsoft Windows and Office products.