Facilities Operations Manager

2 days ago


Lansing, Michigan, United States Gillespie Property Management Full time
Job Summary

The Area Facilities Coordinator is a key member of our team, responsible for delivering exceptional customer service and ensuring the smooth operation of our multifamily communities. This role requires a strong focus on facilities management, maintenance, and customer satisfaction.

Key Responsibilities
  • Lead and optimize facilities operations, including maintenance, repairs, and capital projects.
  • Provide exceptional customer service to tenants and site teams, responding to their needs and concerns in a timely and professional manner.
  • Assist site teams in all aspects of facilities management, including inventory management, organization, and maintenance.
  • Develop and implement processes for contractor use, inventory management, and maintenance scheduling.
  • Participate in and assist with all Facilities Department training programs.
  • Train and onboard new service team members.
  • Provide guidance on equipment care and replacement, irrigation systems, and building systems.
  • Assist site teams in NSPIRE preparedness and ensure EPP plans are in place.
  • Build vendor relationships and complete emergency repairs as needed.
  • Ensure sites are OSHA compliant and safety logs are up-to-date.
Requirements
  • High school diploma or equivalent, with a degree in facility management, engineering, or a related field preferred.
  • 5+ years of experience in facilities and/or maintenance, with a strong background in customer service and team leadership.
  • Ability to hold team members and contractors accountable for their performance.
  • Strong mechanical aptitude and troubleshooting skills.
  • Ability to manage multiple projects, delegate tasks, and prioritize to meet deadlines and budgets.
  • Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
  • Ability to maintain confidentiality and handle sensitive information.
  • Compliance with site safety and hazard communication standards.
Physical and Environmental Expectations
  • Ability to exert 25-50 lbs. of force frequently and 10-20 lbs. consistently.
  • Occasional lifting or moving of 100 lbs. or more.
  • Ability to stand, walk, sit, use hands and fingers, handle or feel, and reach with hands and arms.
  • Ability to climb stairs, balance, stoop, kneel, crouch, or crawl frequently.
  • Specific vision abilities required include close vision, depth perception, and the ability to adjust and focus.


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