IT Support Specialist

13 hours ago


Warwick, Rhode Island, United States Pilgrims UK Full time
Job Title: Local IT Support Specialist

As a key member of the Pilgrims UK team, we are seeking an experienced IT Support Specialist to join our site in Warwick. The successful candidate will be responsible for providing exceptional technical support to our customers, ensuring that they receive the highest level of service and support.

Key Responsibilities:

  • Represent the face of group IT for the site, providing technical support and guidance to customers.
  • Tailor services and support processes to meet the diverse needs of our broad customer demographic.
  • Work closely with the business to ensure that initiatives are prioritised, resources are utilised effectively, and services are delivered to an agreed level of availability and quality.
  • Liaise with internal departments, colleagues in Pilgrims and JBS, and external partners to ensure optimal levels of service availability, quality, and performance.
  • Act as a point of escalation for onsite incidents, problems, and service requests.

Requirements:

  • Minimum of 2 years experience in a customer-facing role within an IT setting.
  • Excellent communication skills, both written and verbal, with the ability to present effectively.
  • Proven ability to define and implement processes and policies in support of business objectives.
  • Higher Education (or equivalent vocational experience) and a full UK Driving License.

What We Offer:

Pilgrims UK is committed to providing a supportive and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.


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