IT Support Specialist
2 days ago
We are seeking a skilled and experienced IT Support Specialist to join our team at Pilgrims UK. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers and ensuring the smooth operation of our IT systems.
Key Responsibilities:- Represent the face of group IT for the site, providing technical support and guidance to customers.
- Tailor services and support processes to meet the diverse needs of our customers.
- Work closely with the business to ensure that initiatives are prioritised, resources are utilised effectively, and services are delivered to an agreed level of availability and quality.
- Liaise with internal departments, colleagues, and external partners to ensure optimal levels of service availability, quality, and performance.
- Act as a point of escalation for onsite incidents, problems, and service requests.
The successful candidate will have a minimum of 2 years' experience in a customer-facing role within an IT setting and be able to effectively build relationships with key stakeholders at all levels. They will have excellent communication skills, both written and verbal, and be able to present effectively. A proven ability to define and implement processes and policies in support of business objectives is also essential. Higher Education (or equivalent vocational experience) and a full UK Driving License are required.
Requirements:- Minimum 2 years' experience in a customer-facing role within an IT setting.
- Excellent communication skills, both written and verbal.
- Ability to present effectively.
- Proven ability to define and implement processes and policies in support of business objectives.
- Higher Education (or equivalent vocational experience).
- Full UK Driving License.
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your application.
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