Assistant Café Manager

3 hours ago

Grand Canyon, Arizona, United States Grand Canyon National Park - South Rim Full time
Overview

Grand Canyon National Park Lodges is seeking an experienced Assistant Café Manager to join our Food & Beverage team at the South Rim of the Grand Canyon. As a proud steward of the park, you will play a vital role in providing warm and friendly hospitality to our guests.

Job Summary:

Manage all restaurant operations, including staff supervision, guest service, training, and administrative duties. Provide oversight of dining room, kitchen, bar, auxiliary service areas, day tours, and special functions.

The Details:

Position Type: Full-Time, Year-Round
Pay: $39,000+ per year
Schedule: May include weekends, evenings, and holidays.

Why Grand Canyon South Rim?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.

Life at the South Rim:
  • Low-cost employee housing and on-site employee meals (cafeteria-style)
  • Free on-site laundry facility, free shuttle service, and Wi-Fi (limited bandwidth)
  • A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
  • Meet people of all ages from all over the country and world
Benefits and Perks:
  • Rec Center – Fitness Equipment, Computers, and Free WiFi
  • Paid Day off on your birthday with restaurant & retail discounts
  • Discounted mule rides
  • Free Grand Canyon Railway Train Rides
  • Exclusive retail, lodging, and dining discounts at other Xanterra properties
  • Generous benefit program for eligible employees
  • 15% Verizon service/products discount
  • $350 Referral Bonus Program
  • The adventure of a lifetime
Responsibilities:
  • Responsible for front of the house service flow among all assigned unit operations. The floor management system "Zomato" will be used for all dining periods. Will be present at Host podium during peak periods.
  • Participates in the training of all new and promoted front-of-house employees and maintaining service standards set for that unit during all shifts.
  • Assists in scheduling front of the house employees while maintaining labor costs within plan.
  • Maintain an effective floor management program with all day tours, special events, and special guest requests according to instructions from Sales Department and Restaurant Manager.
  • Interacts with guest concerns, requests, and suggestions, table touches with every refired entree.
  • Performs administrative and payroll duties and maintain effective communication thru daily journal and E-mail.
  • Participates with monthly inventory following accounting protocols.
  • Helps achieve and maintain highest possible scores on health inspections, NPS concession inspections, and guest comment cards.
  • Checks side work completion prior to opening and before closing.
  • Administer corrective action as necessary consulting/communicating with Restaurant Manager or Food & Beverage Executive Management as necessary. Ensure that Human Resources management approves any discharges.
  • Ensure that assigned staff is adhering to risk management procedures, including wearing personal protective equipment, MSDS location and comprehension, ergonomics, and slip and fall.
  • Performs other duties as assigned.
Qualifications:
  • Two years supervisory experience in Food & Beverage front-of-house operations.
  • Ability to supervise others, especially front of the house and/or entry-level employees.
  • Effective oral and written communications skills.
  • Experience with POS systems, Word, and computerized spreadsheets helpful.
  • Basic budget knowledge.
  • Customer service experience in high-volume food & beverage operations.
  • Cash Handling experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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