Customer Experience Specialist

3 weeks ago

San Bernardino, California, United States Better Place Forests Full time
Join Our Team as a Memorial Ceremony Specialist

At Better Place Forests, we're creating North America's first conservation memorial forest for families. We're seeking a compassionate and organized Memorial Ceremony Specialist to join our team. As a key member of our team, you'll be responsible for scheduling, planning, and facilitating memorial ceremonies for our forest.

Key Responsibilities:

  • Schedule and plan memorial ceremonies for our forest
  • Collaborate with the General Manager to lead scheduling, design, organization, and facilitation of each memorial ceremony
  • Support other business responsibilities and parts of the customer journey when time permits
  • Provide a beautiful, transcendent experience for families within the forest
  • Help design and manage the ultimate BPF customer touchpoint
  • Assist with writing the playbook for our memorial ceremony
  • Guide and support our families through the planning process as they navigate through grief
  • Work with families to design and coordinate memorial ceremonies
  • Facilitate ceremonies including reading poetry, bible verse, etc. This includes the ability to accommodate a range of beliefs and group dynamics
  • Perform celebrant and administrative duties to provide a moving experience in the forest
  • Working with multiple internal tools, systems, and platforms to document and support customer needs
  • Coordinate with partnering teams to achieve tasks that support memorial ceremonies operations and forest-specific customer questions
  • Manage applicable legal filings related to the spreading of ashes in the forest
  • Assist leadership with content marketing (FB groups, content gathering), projects, and team tasks
  • Help with forest services work that happens in the offseason (snow clearing, visitor center maintenance)
  • Participate in local marketing initiatives like presentations at hospitals, nursing homes, funeral homes, and other relevant opportunities
  • Collaborate with teammates to fill in where needed for forest tours, other events, and business needs

Requirements:

  • Confident public speaker and leader
  • Compassionate, communicative, and very organized
  • Tech-savvy and comfortable using multiple systems and software
  • Comfortable handling the cremated remains of humans and pets
  • Able to work as a member of a team and independently as the situation requires
  • Accommodating and flexible, with the ability to work weekends
  • Able to sustain prolonged standing, bending, stooping, twisting, lifting products and supplies weighing up to 45 pounds
  • Experience working in complex emotional and familial situations
  • Excellent oral, written, cross-functional, and interpersonal communication skills
  • High level of emotional intelligence and experience managing group dynamics
  • Public speaking skills that enable you to command attention of large or small groups

Benefits:

  • Medical (subsidized), dental, vision, and 401(k) Flexible PTO Memorial Tree credit Family assistance program Connectivity/mobile phone stipend Our HQ to you - remote workstation Paid Parental Leave Employee Referral Program Employee Assistance Program (EAP)

Fair Hiring Practices:

At Better Place Forests, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

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