Field Support Specialist

4 weeks ago


Conshohocken, Pennsylvania, United States Syzygy Integration Full time
Job Overview

Syzygy Integration is seeking a highly skilled Field Support Representative to join our team. As a key member of our team, you will be responsible for providing technical support to our customers, ensuring rapid solutions to any reported issues.

Key Responsibilities:

  • Act as the primary technical point of contact for customers
  • Conduct equipment checks and troubleshoot issues
  • Coordinate with project managers and customers to install, integrate, and repair Syzygy product and network communications systems
  • Provide VOC feedback to the engineering team
  • Complete after-action reports and other reports as required
  • Provide project technical assistance and training for customers

Requirements:

  • +3 years experience with tactical, strategic, or MANET communications systems
  • Strong understanding of technical concepts such as IP networking, wireless, GPS, mobile, RF propagation, and hardware and software concepts
  • Ability to do RF link budget analysis for multi-path MANET networks
  • Ability to select and model antenna configurations for interconnectivity between people, vehicles, towers, and aircraft installations
  • +1 year experience as a field service representative or equivalent experience
  • Proven troubleshooting experience with communications systems and architectures
  • Must be able to travel 50% of the time
  • Must be able to obtain a United States security clearance

Benefits:

  • Fantastic Medical, Dental, and Vision insurance
  • 401k with Employer Match
  • Company paid Short Term Disability (STD), Long Term Disability (LTD), Accidental Death and Dismemberment (AD&D), Life Insurance, Sick Time, Vacation Time, Holidays, Bonus Incentives, Employee Assistance Program, Referral program, and Comprehensive Healthy lifestyle benefits


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