Client Support Specialist

4 weeks ago


Conshohocken, Pennsylvania, United States Onbe Full time
Client Support Specialist

At Onbe, we're seeking a highly skilled Client Support Specialist to join our team. As a key member of our Client Support Management team, you will play a critical role in ensuring the success of our client programs.

The ideal candidate will have a strong background in client support and operations, with excellent communication and problem-solving skills. You will work closely with Client Support Managers to develop positive relationships with clients and become a product expert, trusted adviser, and strategist.

Responsibilities:

  • Field troubleshooting emails and calls from clients and respond to issues and inquiries.
  • Ensure first-order health for new clients and/or programs.
  • Pull key reports, metrics, and data and analyze to promote program success.
  • Act as a product expert and serve as an advocate for the client and Onbe.
  • Work with Client Support Managers to prepare for Business Reviews and client meetings.
  • Demonstrate client knowledge to advise quarterly client budgeting exercises and review numbers monthly for variances to actual analysis.
  • Collaborate on the integration of new programs for new and existing clients.
  • Work on internal development projects as assigned and proactively create from their own identified business needs.

Qualifications:

  • Bachelor's degree preferred.
  • 1-3 years of experience working in a client support and/or operations role with direct client interaction.
  • Proficiency with Microsoft Excel, Word, and PowerPoint.
  • Ability to travel for company and client-related meetings.

Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, Open PTO, generous parental leave, and more. We're committed to creating a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better.



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