Gainsight Systems Expert
3 weeks ago
About Klaviyo
Klaviyo is a technology company that empowers creators to own their destiny by making first-party data accessible and actionable like never before.
We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond.
To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers.
Job Summary
We are seeking a skilled Salesforce Developer to join our team as a Salesforce/Gainsight Developer.
This role will play a key part in designing, developing, and maintaining solutions within the Salesforce platform, as well as integrating Gainsight for effective customer success management.
The Salesforce/Gainsight Developer will be instrumental in leveraging technology to enhance customer success initiatives and streamline business processes.
Key Responsibilities
- Salesforce Configuration: Configure, deploy, and administer the Salesforce platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations)
- Gainsight Integration: Collaborate with cross-functional end users to review and synthesize business requirements that impact Gainsight and SFDC, and configure the system to meet those needs (partnering with other operations teams as needed)
- Data Management: Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds
- User Support: Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions
- System Performance: Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform
- Expertise Maintenance: Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies
Requirements
- Salesforce Development: Design, develop, test, and deploy customized solutions within the Salesforce platform to meet business requirements
- Gainsight Integration: Integrate Gainsight with Salesforce and other systems to ensure seamless data flow and synchronization
- Gainsight Rule Configuration: Configure and maintain Gainsight rules and playbooks to automate customer success processes and workflows
- Customization: Customize Gainsight components and objects as needed to align with the organization's customer success strategy
- API Integration: Develop and implement APIs to enable data exchange between Salesforce, Gainsight, and other external systems
- Troubleshooting: Problem solver with a systems mindset to investigate and resolve technical issues, system errors, and integration discrepancies
Salary and Benefits
The estimated salary range for this role is $116,000-$174,000 USD.
This role is eligible for benefits, including medical, dental, and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off, company-paid holidays, and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
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