Salesforce Developer Lead
1 day ago
About Klaviyo
Klaviyo is a leading technology company that enables businesses to build strong relationships with their customers through personalized marketing and sales efforts.
We are looking for a highly skilled Salesforce Developer to join our team as a Salesforce/Gainsight Developer.
This role will be responsible for designing, developing, and maintaining solutions within the Salesforce platform, as well as integrating Gainsight for effective customer success management.
Key Responsibilities
- Salesforce Configuration: Configure, deploy, and administer the Salesforce platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations)
- Gainsight Integration: Collaborate with cross-functional end users to review and synthesize business requirements that impact Gainsight and SFDC, and configure the system to meet those needs (partnering with other operations teams as needed)
- Data Management: Collaborate with internal teams to identify key metrics, data sources, and the frequency and granularity of data feeds
- User Support: Manage day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, design and implementation of core functionality, workflow adjustments, and user administration, security, and permissions
- System Performance: Monitor system performance, data integrity, and user activity and suggestions to make recommendations, thus establishing a process of continuous improvement of the Gainsight platform
- Expertise Maintenance: Maintain expertise in Gainsight and other relevant software by staying up to date on new features, trends, and related technologies
Requirements
- Salesforce Development: Design, develop, test, and deploy customized solutions within the Salesforce platform to meet business requirements
- Gainsight Integration: Integrate Gainsight with Salesforce and other systems to ensure seamless data flow and synchronization
- Gainsight Rule Configuration: Configure and maintain Gainsight rules and playbooks to automate customer success processes and workflows
- Customization: Customize Gainsight components and objects as needed to align with the organization's customer success strategy
- API Integration: Develop and implement APIs to enable data exchange between Salesforce, Gainsight, and other external systems
- Troubleshooting: Problem solver with a systems mindset to investigate and resolve technical issues, system errors, and integration discrepancies
Benefits and Salary
The estimated salary range for this role is $116,000-$174,000 USD.
This role is eligible for benefits, including medical, dental, and vision coverage, health savings accounts, flexible spending accounts, 401(k), flexible paid time off, company-paid holidays, and a culture of learning that includes a learning allowance and access to a professional coaching service for all employees.
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