IT Infrastructure Specialist

7 days ago


Étreux, Hauts-de-France, United States Medix™ Full time
Medix's Desktop Support Opportunity

We are seeking a skilled Desktop Support Technician to join our team in Boston, MA. This on-site role involves supporting and optimizing the computer refresh process.

This position plays a key role in ensuring seamless hardware replacements and upgrades from Windows 7 to Windows 10, coordinating equipment swaps, aligning domains accurately, and maintaining user configurations to enhance operational efficiency.

Daily Responsibilities:
  • Provide general desktop support, including basic troubleshooting and technical assistance.
  • Assist with the computer refresh process by replacing hardware and upgrading systems from Windows 7 to Windows 10.
  • Manage and maintain equipment inventory, identifying users who require PC replacements.
  • Travel to surrounding sites as needed to perform equipment swaps and support tasks.
  • Ensure proper domain alignment and accurate configuration during hardware replacement.
  • Troubleshoot and install PC applications to ensure smooth functionality.
Key Qualifications:
  • Approximately 1 year of experience in PC application troubleshooting and installation.
  • Proficiency with operating systems, including Microsoft Windows and Apple mac OS.
  • Experience with desktop programs such as the Microsoft Office Suite.
  • Familiarity with the computer refresh process, including hardware replacements and upgrades.
  • Professional demeanor with strong interpersonal skills to engage effectively with clinical staff.
  • Ability to work independently as a self-starter with minimal supervision.
Compensation Details

The estimated hourly rate for this role is between $20-$25 per hour, based on years of experience and job responsibilities.



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