Applications Support Specialist
8 hours ago
Grow your career as an Applications Support Analyst with a leading global bank in Tampa, FL. This contract role offers a strong possibility of extension and requires working a hybrid schedule 2-3 days onsite per week.
About the RoleAs an Applications Support Analyst, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you. You will be responsible for providing hands-on application support using monitoring tools, database management tools, and software implementation experience.
Key Responsibilities- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Provide technical and business support for users of the applications.
- Perform post-release checkouts after application releases and infrastructure updates.
- Analyze applications to identify Risk, vulnerabilities, and security issues.
- Oversee resolution of major system outages ensuring communication to interested parties.
- Resolve problems by identifying and selecting solutions in cooperation with the development colleagues.
- Develop and maintain technical support documentation.
- Assist in managing an applications support team.
- Bachelor's/University degree or equivalent experience in technical skills.
- 3+ years of experience in an application support role with a good understanding of application support procedures and concepts.
- Experience with real-time monitoring systems and implementations.
- Strong analytical and problem-solving skills with a data and metrics-driven approach.
- Ability to communicate effectively to relevant stakeholders.
- Experience working as a developer.
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