Customer Experience Specialist
2 weeks ago
As a Team Member at JOANN Stores, you will play a vital role in delivering exceptional customer experiences and driving sales through advanced product knowledge and innovative merchandising. Your primary responsibility will be to inspire creativity within our customers and make JOANN their Happy Place. You will work closely with other Team Members to achieve sales and environment goals, providing excellent customer service and creating an exceptional in-store experience.
Key Responsibilities
Hearts
- Provide exceptional customer service by greeting every customer and using the F.A.S.T. service model to meet their needs.
- Engage with customers about their projects while serving them at the cutting counter, cash register, and sales floor.
- Ask open-ended questions to learn about customers' project needs and escort them to the desired product's location.
- Process customer transactions at the cutting counter and cash register in an efficient and friendly manner.
- Stock shelves accurately according to planogram while maintaining a high level of productivity and close attention to detail.
- Lift, place, and arrange items on shelves and racks, and move product from delivering trucks to sales floors as needed.
- Proactively drive sales through product knowledge, suggestive selling, and innovative merchandising.
- Work to minimize shrink in the store by following proper policies and procedures.
- Assist other Team Members with tasks to ensure the team exceeds expectations set by Store Management.
- Assist with training new Team Members on running the register, cutting fabric, stocking shelves, and customer service.
- Work with Store Management and other Team Members on projects in a friendly and professional manner.
Physical Requirements
- Stand during an entire shift (other than normal break time).
- Continuously walk around all areas of the store throughout the shift.
- Read written instructions, reports, and other information on paper and computer screens.
- Orally communicate with customers and other Team Members on a consistent basis throughout the shift.
Availability
Part-time status requires availability that meets the needs of the store. Part-time Team Members are generally scheduled to work less than an average of 28 hours per week in a measurement period, as defined by JOANN. Open availability is defined as the ability to work any and all hours required without restrictions as to the time of day or day of week, including days, evenings, weekends, overnight shifts, and holidays. Hours are scheduled according to the needs of the store and the Team Member's availability. Relocation may be required for career progression.
Education & Experience
Education Minimum: No minimum education requirement
Education Preferred: High School Diploma or equivalent
Experience Minimum: No experience required
Experience Preferred: 1-3 years previous experience in a customer-centric environment
This position will be located at: 4380 N Oracle Rd Tucson, AZ 85705
Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:
- Medical, Dental, and Vision benefit plans
- Company-paid basic, Optional, and Dependent life insurance
- Long-term disability and Company-paid Short-term disability
- Paid Time Off and Sick Time
- Tuition Reimbursement
- Team Member Discount
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