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Customer Service Representative

2 months ago

Manassas Virginia, United States ARS-Rescue Rooter Full time

Job Summary:

ARS-Rescue Rooter is seeking a highly skilled and customer-focused Dispatcher to join our team. As a Dispatcher, you will play a critical role in ensuring our technicians are moving efficiently and our customers' needs are met with the highest level of service.

Key Responsibilities:

  • Take customer information from our customer service system and relay it to our employees in the field.
  • Dispatch technicians to customer locations in a timely and efficient manner.
  • Provide exceptional customer service to customers via phone and in-person.
  • Work closely with our technicians to ensure they have the necessary information to complete jobs efficiently.
  • Monitor and manage our dispatch system to ensure maximum efficiency.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in a customer-facing role, preferably in a call center or dispatch environment.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
  • Basic computer skills and experience with Microsoft Office.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Comprehensive training and development programs.

About ARS-Rescue Rooter:

ARS-Rescue Rooter is a leading provider of residential services, employing over 7,000 professionals across the country. We are committed to delivering exceptional customer service and providing our employees with opportunities for growth and development.