Service Department Representative

1 week ago


Houston, Texas, United States Team Gillman Full time
Job Requirements

We are seeking a skilled and experienced Service Advisor to join our team at Team Gillman. The ideal candidate will have excellent communication and interpersonal skills, as well as a strong understanding of automotive systems and diagnostic tools.

Key Responsibilities:

  • Greet service department customers promptly and provide a welcoming atmosphere.
  • Communicate effectively with customers and technicians to ensure accurate repairs.
  • Upsell additional services in a professional and respectful manner.
  • Provide accurate repair estimates and explain the process to customers.
  • Follow up on each repair and keep customers informed of progress.
  • Sell and manage extended warranties.
  • Inspect repair quality and ensure all work is complete.
  • Notify customers when vehicles are ready for pick up.
  • Review and explain repairs and associated costs with customers.
  • Handle minor customer concerns and complaints.
  • Keep the Service Manager informed of all problems and potential problems.

Salary:

$62,500 - $75,000 per year, depending on experience.

Benefits:

  • Full health benefits (medical, dental, vision, life).
  • 401k Retirement savings plan with company match.
  • Employee discounts.
  • Drug Free Work Environment.
  • Equal Opportunity Employer.

About Our Dealership:

At Team Gillman, we have been serving the community for over 70 years. Our commitment to exceptional customer service and satisfaction has earned us a reputation as one of the top dealerships in the area.



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