Customer Service Representative
3 weeks ago
Taxa Outdoors is a leading provider of outdoor solutions. We are seeking an experienced Customer Service Representative to join our team.
Estimated Salary: $50,000 - $65,000 per year.
We are looking for a highly skilled and customer-focused individual to handle all aspects of customer service, including responding to warranty and technical issues, supporting sales and production teams, and resolving customer concerns.
Key Responsibilities:
- Respond to phone calls, emails, and other forms of communication from dealers and retail customers regarding warranty and technical issues.
- Support sales and production teams to provide exceptional customer service experience.
- Resolve customer concerns and act as a liaison between selling dealers and manufacturer warranty.
- Coordinate with the technical group to ensure timely repairs and issue resolution.
- Collaborate with the parts department to expedite items to dealers and customers with elevated warranty status.
- Maintain constant contact with vendors.
Requirements:
- High School Diploma or equivalent.
- Basic computer skills.
- Good phone etiquette.
- Ability to problem-solve.
- 2 years of customer service and/or RV repair and troubleshooting experience.
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