Field Service Engineer

2 weeks ago


Tempe, Arizona, United States ASMPT SEMI USA INC. Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at ASMPT SEMI USA INC. As a key member of our technical support team, you will be responsible for installing and qualifying our proprietary semiconductor equipment for high precision interconnection technology.

Key Responsibilities
  • Equipment Installation and Qualification: Install and qualify ASMPT's proprietary semiconductor equipment for high precision interconnection technology.
  • Technical Troubleshooting: Analyze, interpret, and make critical decisions on process and equipment-related issues.
  • Customer Service: Lead and participate in complex service calls, interface with customers' personnel, and provide quality service and feedback on problem evaluation and resolution.
  • Technical Assistance: Provide expert advice, training, and technical assistance to support both external and internal customers as needed.
  • Machine FAT and SAT Activities: Support machine FAT and SAT activities as defined by our customers.
  • Customer Requirements: Understand customer requirements to ensure system meets requirements and generate new business opportunities.
  • Reporting and Administration: Submit on-time reports required and perform other duties as assigned.
Requirements
  • Education: Bachelor's Degree in Materials, Mechanics, Chemistry, Physics, or Microelectronics.
  • Experience: Minimum 1-2 years' experience in IC Packaging and Assembly related equipment.
  • Travel: Willing to travel up to 70% of the time, including international and domestic travel.
  • Language Skills: Fluent in English, both written and spoken, intermediate to advanced Spanish language skills a plus.
  • Communication Skills: Good written and oral communication and interpersonal skills.
  • Technical Skills: Ability to logically troubleshoot complex hardware, software, application, and process-related issues and convey this information in a way the customer understands.
  • Software Skills: Proficient in Microsoft Office programs.
  • Knowledge and Experience: Knowledge and experience in Wire Bonding system and process.


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