Field Service Engineer
2 weeks ago
We are seeking a highly skilled Field Service Engineer to join our team at ASMPT SEMI USA INC. As a key member of our technical support team, you will be responsible for installing and qualifying our proprietary semiconductor equipment for high precision interconnection technology.
Key Responsibilities- Equipment Installation and Qualification: Install and qualify ASMPT's proprietary semiconductor equipment for high precision interconnection technology.
- Technical Troubleshooting: Analyze, interpret, and make critical decisions on process and equipment-related issues.
- Customer Service: Lead and participate in complex service calls, interface with customers' personnel, and provide quality service and feedback on problem evaluation and resolution.
- Technical Assistance: Provide expert advice, training, and technical assistance to support both external and internal customers as needed.
- Machine FAT and SAT Activities: Support machine FAT and SAT activities as defined by our customers.
- Customer Requirements: Understand customer requirements to ensure system meets requirements and generate new business opportunities.
- Reporting and Administration: Submit on-time reports required and perform other duties as assigned.
- Education: Bachelor's Degree in Materials, Mechanics, Chemistry, Physics, or Microelectronics.
- Experience: Minimum 1-2 years' experience in IC Packaging and Assembly related equipment.
- Travel: Willing to travel up to 70% of the time, including international and domestic travel.
- Language Skills: Fluent in English, both written and spoken, intermediate to advanced Spanish language skills a plus.
- Communication Skills: Good written and oral communication and interpersonal skills.
- Technical Skills: Ability to logically troubleshoot complex hardware, software, application, and process-related issues and convey this information in a way the customer understands.
- Software Skills: Proficient in Microsoft Office programs.
- Knowledge and Experience: Knowledge and experience in Wire Bonding system and process.
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