Field Service Engineer IV

1 week ago

Tempe Junction, Arizona, United States APPLIED MATERIALS Full time
Job Title: Field Service Engineer IV

Are you passionate about troubleshooting hardware and solving complex problems? Do you enjoy working with cutting-edge technology and making equipment work better? If so, this role may be the perfect fit for you.

About the Job

As a Field Service Engineer IV at Applied Materials, you will work in our state-of-the-art facility and at customer sites around the globe. You will be the face of Applied Materials and an integral part of a vibrant and diverse team.

Key Responsibilities
  • Install leading-edge customer equipment, perform scheduled preventative maintenance and corrective maintenance, and upgrade equipment
  • Use your troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues
  • Generate, follow and possibly approve documented procedures and published task plans
  • Lead projects (when needed), document progress, and communicate with customer and internal business units on progress
  • Complete required job documentation, safety training and procedures for processing parts
  • Professionally represent Applied Materials to the customer, using your "customer first" mindset
  • Satisfy the company's and customer's on-site requirements, including safety, environmental and COVID-19 guidelines
  • Train junior engineers on site-related safety, troubleshooting procedures, and developing a customer-first mindset
Requirements
  • An associate degree in electronics or engineering technologies, or equivalent work experience, or completion of military technical training and field experience
  • Ability to read electrical and mechanical schematics, and an advanced knowledge of pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
  • Clear and effective written/verbal communications skills, with an emphasis on documenting details, and proficiency in the Microsoft Office suite (Excel, Word, and PowerPoint)
  • Strong knowledge of hand tools and proper usage, including a digital multimeter
  • Advanced knowledge of wafer/Mask processing parameters
  • Extensive knowledge of Applied Materials systems and company processes
  • Project management skills, and an ability to lead key customer and internal product meetings
Preferred Qualifications
  • 7–10 years of work experience in semiconductor industry or another equipment support industry
What to Expect

You will work on rotation and in shifts so that customers have ongoing support. Your job requires the ability to lift at least 35 lbs., work in a clean room environment wearing coveralls, hood, booties, safety glasses, and gloves, sit, stoop, kneel, crouch, twist, reach and stretch to reach equipment when needed, and stand for extended periods of time. You will also need a valid driver's license and passport.

Benefits

At Applied Materials, we care about the wellbeing of our people, and we strive to support you in ways that extend beyond your work environment. As an employee, you will qualify for a competitive and comprehensive total rewards and benefits package, from day one. Your benefits package will be customized for your country of residence and may include top-tier medical, dental and vision plans, disability insurance, life insurance, retirement, paid time off, health and wellness programs, career development and mentoring, sustainability and social responsibility programs, and much more.

Additionally, all employees can take advantage of our company-sponsored global programs, including our Employee Assistance Program, Travel Accident/Medical Benefits Abroad, the company's employee stock purchase program, and a subscription to wellbeing tools. We value social responsibility, too: Our worldwide "Giving" program encourages employee giving and volunteering globally, while The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year.

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