Restaurant Operations Manager

4 days ago

Bridgeport, Connecticut, United States SUMMERWOOD MASTER Full time
Job Title: Restaurant General Manager

Job Summary:

The Restaurant General Manager is responsible for providing overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan.

Key Responsibilities:
  • Customer Satisfaction/Product Quality:
    • Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
    • Drives customer-focused culture by serving as a role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
    • Tracks, analyzes, and resolves sources of customer complaints.
    • Ensures that food safety standards are met.
  • Financial:
    • Develops and drives restaurant annual operating plan.
    • Analyzes sales, labor, inventory, and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
    • Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
    • Develops store CAPEX requests and is the principle interface with all vendors.
  • Operations:
    • Ensures that facilities and equipment are maintained to Company standards.
    • Monitors inventory, food preparation, and order fulfillment daily to ensure adherence to Company standards.
    • Establishes restaurant speed with service (SWS) targets, monitors performance, and resolves bottlenecks to achieve SWS goals.
    • Oversees development and revision of weekly management and crew schedules.
  • Human Resources:
    • Directs all restaurant-level HR activity, including crew hiring decisions, Learning Zone planning and execution, performance management, compensation, employee relations issues up to and including termination.
    • Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher-level responsibilities.
    • Develops and monitors staffing plans and directs crew sourcing activities.
    • Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state, and federal workplace regulations.
Requirements:
  • Knowledge and Skill Requirements:
    • Delivers excellence in customer service.
    • Is fully aware of customer needs and ensures that they receive quality products and service.
    • Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards.
    • Possesses a strong eye for detail and cleanliness.
    • Presents a positive image through tidy and professional appearance of self and other employees.
    • Interacts with customers in a highly effective and proactive manner.
    • Consistently seeks to improve the customer experience.
    • Demonstrates and emphasizes to others the importance of a winning customer experience.
    • Uses customer feedback tools and techniques in making decisions and improving restaurant performance.
  • Team Leadership:
    • Supervises others and efficiently coordinates their work.
    • Delegates tasks to the most appropriate member of staff.
    • Is able to remain in control in difficult situations.
    • Provides clear direction and authority.
    • Gets involved in a hands-on manner and leads by example.
    • Is assertive.
    • Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals.
    • Demonstrates principled leadership and sound business ethics; stands up for what's right.
    • Celebrates achievements; recognizes and rewards others; generates pride and commitment.
    • Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback.
    • Demonstrates passion, enthusiasm, and intensity in work; is a role model.
  • Business Savvy:
    • Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction.
    • Focuses the team on critical business issues; plans, organizes, and delegates work for peak efficiency.
    • Ensures understanding and use of available business tools by appropriate team members.
    • Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation.
    • Understands key business drivers and uses this knowledge to build sales and achieve margin targets.
  • Team Development:
    • Identifies appropriate staff development needs and action plans and ensures time is available for crew development.
    • Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills.
    • Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards, and walking the talk.
    • Provides resources for development, follows up, and gives positive, direct feedback.
    • Provides ongoing coaching and feedback as well as periodic formal assessment of progress.
  • Restaurant Operations:
    • Technically proficient in all aspects of food preparation, production, and delivery.

  • Restaurant Operations Manager

    1 month ago

    Bridgeport, Connecticut, United States Papa John's Pizza Full time

    Job SummaryPapa John's Pizza is seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide prompt...

  • Restaurant Operations Manager

    2 weeks ago

    Bridgeport, Connecticut, United States Loves Travel Stops & Country Store Full time

    Restaurant Assistant Manager Job DescriptionLove's Travel Stops and Country Stores is seeking a skilled Restaurant Assistant Manager to join our team. As a key member of our restaurant operations, you will play a vital role in ensuring the smooth and efficient operation of our restaurant.Key Responsibilities:Assist the Restaurant Manager in leading staff,...

  • Restaurant Operations Manager

    2 months ago

    Bridgeport, Connecticut, United States Papa John's Pizza Full time

    Job SummaryPapa John's Pizza is seeking a highly skilled and experienced Restaurant Operations Manager to lead our team and drive business success. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and achieving sales and profitability goals.Key...

  • Restaurant Operations Manager

    5 days ago

    Bridgeport, Connecticut, United States Wendy's Full time

    Why Wendy'sAs a Restaurant Manager, you will provide the team with the skills, leadership, training, and motivation to run a great restaurant that provides customer satisfaction using Wendy's standards and procedures, while ensuring profits.What you can expectYou will be trained in Wendy's procedures, standards, and values. Your hourly rate will start at...

  • Restaurant Operations Manager

    14 hours ago

    Bridgeport, Connecticut, United States SUMMERWOOD MASTER Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Summerwood Master. As an Associate Restaurant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesManage daily restaurant...

  • Restaurant Operations Manager

    2 days ago

    Bridgeport, Connecticut, United States Taco Bell Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Taco Bell. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesManage daily restaurant operations,...

  • Restaurant Operations Manager

    4 days ago

    Bridgeport, Connecticut, United States Taco Bell Full time

    Job SummaryThe Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager, providing additional management coverage of operating hours and direct supervision of operations in an individual restaurant. This role is responsible for driving excellence in customer service, maintaining company standards in product and facility...

  • Restaurant Operations Manager

    1 month ago

    Bridgeport, Connecticut, United States Dairy Queen Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Dairy Queen. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of quality and cleanliness.Key...

  • Restaurant Operations Manager

    4 weeks ago

    Bridgeport, Connecticut, United States Dairy Queen Full time

    Job SummaryWe are seeking a highly skilled and experienced General Manager to lead our Dairy Queen restaurant team. As a General Manager, you will be responsible for overseeing the overall operations of the restaurant, including financial performance, product production, inventory, personnel, sales, and marketing.Key ResponsibilitiesOperational Excellence:...

  • Restaurant Operations Manager

    5 days ago

    Bridgeport, Connecticut, United States KFC Full time

    This role is an opportunity to work in a dynamic restaurant environment at KFC, where we create experiences that matter to our customers. As an Assistant Restaurant Manager, you will work alongside the General Manager to lead a team and grow a successful business.Key Responsibilities:Lead a team to achieve business objectives and provide excellent customer...

  • Restaurant Operations Manager

    4 weeks ago

    Bridgeport, Connecticut, United States BFS Companies Full time

    Job SummaryWe are seeking a highly skilled and experienced Assistant Manager to join our team at BFS Companies. As an Assistant Manager, you will play a key role in the success of our restaurant operations, working closely with the General Manager to execute the business plan and drive sales growth.Key ResponsibilitiesManage restaurant operations during...

  • Assistant Manager

    2 months ago

    Bridgeport, Connecticut, United States Wendy's Full time

    About Wendy'sWe are a leading fast-food restaurant chain seeking a talented Assistant Manager to join our team. As a key member of our management team, you will be responsible for overseeing the daily operations of our restaurant, ensuring exceptional customer service, and driving sales growth.What We OfferA competitive salary and benefits package, including...

  • Restaurant Manager

    1 month ago

    Bridgeport, Connecticut, United States Burger King Full time

    Job Summary:The Restaurant Manager is responsible for overseeing the daily operations of a single restaurant, ensuring delivery on the Customer Promise, and driving desired restaurant outcomes. This includes managing financial controls, operations, people development, customer service, and compliance with Burger King standards.Key Responsibilities:Operations...

  • Restaurant Operations Manager

    1 month ago

    Bridgeport, Connecticut, United States Wendy's Full time

    Why Wendy'sThe Wendy's franchise community is seeking experienced professionals to join our organization as Assistant Managers. As a key member of our team, you will be responsible for leading a team of employees and contributing to the success of our restaurants.What We OfferA competitive salary and benefits package, including medical, dental, and life...

  • Assistant Restaurant Manager

    1 month ago

    Bridgeport, Connecticut, United States Papa John's Pizza Full time

    Job SummaryPapa John's Pizza is seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and driving sales growth.Key ResponsibilitiesCustomer Service: Provide prompt...

  • Restaurant General Manager

    3 weeks ago

    Bridgeport, Connecticut, United States SUMMERWOOD MASTER Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant General Manager to join our team at Summerwood Master. As a Restaurant General Manager, you will be responsible for the overall success of our restaurant, including managing daily operations, supervising staff, and ensuring exceptional customer service.Key ResponsibilitiesManage daily...

  • Restaurant Manager

    2 weeks ago

    Bridgeport, Connecticut, United States Wendy's Full time

    Why Wendy'sThe Wendy's franchise community is seeking a talented individual to join our organization as an Assistant Manager. As a key member of our team, you will be responsible for leading a team of employees and contributing to the success of our restaurant.What You Can ExpectA competitive salary and benefits package, including medical, dental, and life...

  • Private Events Sales Manager

    4 weeks ago

    Bridgeport, Connecticut, United States Eli's Restaurant Group Full time

    About Elicit Brewing CompanyWe are a dynamic and expanding brewery that offers a unique experience for our guests. Our locations feature a taproom, restaurant, and entertainment venue, making us a great fit for events of all kinds.Job SummaryWe are seeking a Private Events Sales Manager to join our team. This role will be responsible for leading the sales...

  • Private Events Sales Manager

    4 weeks ago

    Bridgeport, Connecticut, United States Eli's Restaurant Group Full time

    About Elicit Brewing CompanyWe are a dynamic and expanding brewery that offers a unique experience for our guests. Our locations feature a taproom, restaurant, and entertainment venue, making us a great fit for events of all kinds.Job SummaryWe are seeking a Private Events Sales Manager to lead our sales team in a fast-paced environment. The successful...

  • Private Events Sales Manager

    5 days ago

    Bridgeport, Connecticut, United States Eli's Restaurant Group Full time

    About Elicit Brewing CompanyWe are a dynamic and expanding brewery that offers a unique experience for our guests. Our locations feature a taproom, restaurant, and entertainment venue, making us a great fit for events of all kinds.Job SummaryWe are seeking a highly motivated and experienced Private Events Sales Manager to join our team. As a key member of...