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Operations Service Manager

2 months ago

Huntsville Alabama, United States Burlington Stores Full time
Job Summary

We are seeking a highly skilled Operations Service Manager to join our team at Burlington Stores, Inc. As a key member of our store leadership team, you will be responsible for managing the overall operations of the store, including customer service, cash handling, and inventory management.

Key Responsibilities
  • Manage the Customer Service and Cashier teams to ensure exceptional customer experience and compliance with company policies and standards.
  • Provide guidance and coaching to Customer Service Supervisors to ensure they meet customer service expectations and maintain a smooth customer flow at the registers.
  • Oversee the execution of operations and receiving SOPs, including the continuous flow process, to ensure accurate inventory management and efficient store operations.
  • Monitor the receiving process, transfers, debits, damages, and charge-backs, and partner with the Receiving Supervisor to maintain accurate inventory levels.
  • Support the Store Manager and other leaders in areas including staffing, sourcing, interviewing, training, and succession planning.
  • Assist in the management of other store operations areas as needed.
Requirements
  • 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty, or medium to large-sized, multi-unit retail organization.
  • Ability to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Comfortable utilizing scheduling and reporting computer software.
What We Offer
  • Competitive wage and flexible hours.
  • Associate discount.
  • Medical, dental, and vision coverage, including life and disability insurance.
  • 401(k) plan.
  • Paid time off and paid holidays.
About Burlington Stores, Inc.

We are a rapidly growing brand that values diversity and inclusion in the workplace. We offer a variety of training and development opportunities to help our associates grow with us. Our store teams work hard and have fun together, making a difference in the lives of customers, colleagues, and the communities where we live and work.