Park Operations Manager

3 weeks ago


Huntsville, Alabama, United States Altitude Trampoline Park Full time

The General Manager will be responsible for overseeing all aspects of Huntsville's park operation, including guest services, food and beverage, training, and operations. This individual will report directly to the owner and work in tandem to reinforce operational and cultural standards.

Key Responsibilities:

  • Manage all facets of the operation, including regular financial reporting
  • Establish and uphold Altitude standards and expectations
  • Oversee labor and spending for entire facility, within the park's guidelines
  • Track all spending and ensure it is accounted for and in accordance with the park's policies
  • Develop the team by establishing profitability goals and rewarding positive behavior

People Management:

  • Recruit and hire talent
  • Set and hold expectations of accountability with team, upholding brand standards
  • Ensure execution of training programs to equip team to perform their job functions successfully and deliver positive guest experiences
  • Create a work environment that promotes staff retention levels
  • Assure staffing levels meet business needs, while taking into account team member well-being

Sales and Guest Services:

  • Execute sales and marketing plans in collaboration with support center team
  • Manage the budget and business plan to meet or exceed planned financial performance, make adjustments as necessary to adapt to changing situations
  • Create an on-brand Altitude guest experience through superior operations

Qualifications and Skills:

  • 5+ years of experience managing a team in an entertainment or food and beverage environment
  • Able to recruit, motivate, develop, retain, and promote top talent through thoughtful leadership and genuine concern for team member growth
  • Workdays, nights, weekends, and holidays as required
  • Operate in a fast-paced environment with constant distractions
  • Lift and carry over 50 pounds regularly
  • Achieve budgeted financial results in areas of responsibility
  • Act as a mentor and lead by strong example
  • Maintain a professional image

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