Customer Service Representative

2 weeks ago


East Greenbush, New York, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth through effective product recommendations and solutions.

Key Responsibilities
  • Provide exceptional customer service, ensuring high levels of customer satisfaction and loyalty
  • Build and maintain strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Recommend and sell Sherwin-Williams products, providing expert advice and guidance to customers
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet and exceed sales goals, driving revenue growth and contributing to the success of the store
  • Maintain a clean and organized store environment, ensuring a positive customer experience
  • Participate in ongoing training and development, staying up-to-date on product knowledge and sales techniques
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of experience in a retail or customer service role; paint and decorating experience a plus
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Ability to lift up to 50 pounds, with or without reasonable accommodation
  • Valid driver's license and reliable transportation required (for some locations)
What We Offer

As a Sherwin-Williams team member, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to succeed and thrive.

Join our team and become a part of a dynamic and customer-focused organization that values innovation, teamwork, and excellence. Apply today and take the first step towards a rewarding and challenging career with Sherwin-Williams



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