Customer Service Supervisor with Leadership Expertise
3 weeks ago
The Customer Service Supervisor with Leadership Expertise at Wawa is a pivotal role that demands exceptional leadership skills, a passion for customer satisfaction, and the ability to drive sales and operational excellence in a fast-paced retail environment.
This leadership position plays a critical role in ensuring seamless store operations, fostering a positive customer experience, and promoting a culture of excellence among store associates. As a Customer Service Supervisor, you will be responsible for leading by example, providing guidance and coaching to store teams, and implementing strategies to drive sales growth, enhance customer satisfaction, and optimize store performance.
Key Responsibilities:
- Customer Service Excellence: Deliver exceptional customer service, responding to and resolving customer inquiries in a courteous and timely manner, and soliciting customer feedback to enhance the overall customer experience.
- Leadership and Coaching: Provide direction, motivation, and coaching to store associates, ensuring they have the necessary skills and knowledge to excel in their roles.
- Store Operations: Oversee the execution of all customer service programs and processes, ensuring seamless store operations, and maintaining accurate article-level inventory to maximize sales.
- Safety and Security: Ensure the execution of established safety, security, quality, and store operations policies, procedures, and practices, maintaining a safe and secure work environment.
Requirements:
- Leadership Experience: Proven leadership experience in a fast-paced retail environment, with a track record of driving sales growth, enhancing customer satisfaction, and optimizing store performance.
- Customer Service Skills: Excellent customer service skills, with the ability to respond to and resolve customer inquiries in a courteous and timely manner.
- Communication Skills: Excellent oral and written communication skills, with the ability to effectively communicate with store associates, customers, and management teams.
- Problem-Solving Skills: Proven problem-solving skills, with the ability to defuse issues using de-escalation and problem-solving techniques.
- Physical Demands: Ability to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly. Ability to lift and carry up to 35 lbs.
Benefits:
As a Wawa Associate, you will enjoy a competitive hourly salary range of $24.30, with a $1.50 shift differential for hours worked between 12am-6am. We also offer an extensive benefits package, including health benefits, ESOP (Employee Stock Ownership Plan), 401(k), Education Assistant Program, eligibility for store discounts, paid time off, and access to other benefit and wellness programs.
Wawa is an equal opportunity employer, committed to recruiting, hiring, promoting, and evaluating all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law.
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