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Customer Service Representative

2 months ago

Barnstable, Massachusetts, United States Citizens Full time
About the Role

We are seeking a highly motivated and customer-focused individual to excel in a dynamic branch environment. As a key member of our team, you will play a vital role in delivering exceptional customer service and helping our customers achieve their financial goals.

Key Responsibilities
  • Provide personalized assistance to customers in our lobbies, addressing their financial needs with a high level of professionalism.
  • Demonstrate a strong understanding of our products and services, effectively communicating their benefits to customers and promoting financial well-being.
  • Process transactions, including cash and digital payments, while maintaining accurate records and adhering to financial policies and procedures.
  • Collaborate with colleagues to meet quarterly referral goals and provide exceptional customer experiences, fostering a culture of teamwork and customer satisfaction.
What We Offer
  • A competitive salary and benefits package, including comprehensive health care coverage and a 401K with corporate match, to support your financial security and well-being.
  • Opportunities for career growth and professional development, including training and coaching programs, to help you achieve your career aspirations.
  • A supportive and collaborative work environment, with a focus on teamwork and customer satisfaction, to ensure your success and happiness.
  • Recognition and rewards for outstanding performance and contributions to the team, to acknowledge your hard work and dedication.
Requirements
  • A high school degree or equivalent is required; prior experience in customer service or cash handling is preferred, but not necessary.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse customers and colleagues, are essential for success in this role.
  • The ability to multitask and work in a fast-paced environment, with a focus on accuracy and attention to detail, is critical for delivering exceptional customer service.
  • Availability to work branch hours, including weekends and evenings, as needed, is required to meet the needs of our customers.
Preferred Qualifications
  • One year of experience in customer service or cash handling is preferred, but not necessary.
  • The ability to motivate and collaborate with colleagues to achieve team goals is highly valued in this role.
  • A process-oriented and detail-focused approach, with a strong commitment to accuracy and quality, is essential for delivering exceptional customer service.
Why Work for Citizens?

At Citizens, we value diversity, equity, and inclusion, and are committed to creating a workplace that is welcoming and inclusive for all employees. We offer a range of benefits and programs to support the well-being and career development of our colleagues, including comprehensive health care coverage, a 401K with corporate match, and opportunities for training and coaching.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.