Senior Rental Representative
4 days ago
A dynamic and customer-focused individual is sought to join the Penske team as a Senior Rental Representative. This role demands a confident and skilled professional with a strong customer service orientation, excellent interpersonal and telephone skills, and the ability to manage a large fleet of vehicles.
Key Responsibilities- Provide front-line contact with prospects and customers, ensuring exceptional customer service and satisfaction.
- Manage a large fleet of vehicles, matching demand with availability and coordinating all aspects of customer accounts.
- Compute charges for merchandise or services and receive payments, as well as prepare merchandise for display or rental.
- Recommend and provide advice on a wide variety of products and services, answering telephones to provide information and receive orders.
- Greet customers and discuss the type, quality, and quantity of merchandise sought for rental, keeping records of transactions and customer interactions.
- Prepare rental forms, obtaining customer signatures and other necessary information, and inspect and adjust rental items to meet customer needs.
- Explain rental fees, policies, and procedures, resolving customer service or billing complaints and determining charges for services requested.
- Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers and other tools as needed.
- At least 1 year of customer service experience required.
- Sales experience (retail, consumer, B2B) preferred.
- High School diploma or equivalent required.
- Some college or Bachelor's degree preferred.
- Ability to work at least one day on weekend required.
- Basic computer skills, including Microsoft Word, Excel, and Outlook required.
- Customer service skills, dealing with people, flexibility, phone skills, and team player required.
- Valid driver's license required.
Penske is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace.
Job CategoryJob Category: Sales/Customer Service
Job FamilyJob Family: Customer Experience
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