Senior Rental Representative

Penske Truck Leasing is seeking a highly motivated and customer-focused Senior Rental Representative to join our team. As a key member of our rental team, you will be responsible for providing exceptional customer service, managing a large fleet of vehicles, and ensuring complete customer satisfaction in a fast-paced environment.

• Compute charges for merchandise or services and receive payments.
• Prepare merchandise for display, or for purchase or rental.
• Recommend and provide advice on a wide variety of products and services.
• Answer telephones to provide information and receive orders.
• Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
• Keep records of transactions, and of the number of customers entering an establishment.
• Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• Inspect and adjust rental items to meet the needs of customers.
• Explain rental fees, policies, and procedures.
• Confer with customers by telephone or in person to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

• At least 1 year of customer service experience required.
• Sales experience (retail, consumer, B2B) preferred.
• High School diploma or equivalent required.
• Some college or Bachelor's degree preferred.
• Ability to work at least one day on a weekend required.
• Basic computer skills, including Microsoft Word, Excel, and Outlook, required.
• Customer service skills, dealing with people, flexibility, phone skills, and team player.
• Valid driver's license required.
• Regular, predictable, full attendance is an essential function of the job.
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history), and drug screening are required.

Penske Truck Leasing is a premier global transportation provider that delivers essential and innovative transportation, logistics, and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success.