Agricultural Equipment Specialist

2 weeks ago


Le Mars IA, United States CLAAS Full time
CLAAS Resident Technician

As a CLAAS Resident Technician, you will play a critical role in supporting customers with complex on-site diagnostics, repairs, and maintenance tasks. This position requires expert-level customer service to ensure the highest degree of customer experience and satisfaction.

Key Responsibilities:
  • Perform complex on-site diagnostics, service, repairs, and maintenance work on customer CLAAS equipment.
  • Review and explain any maintenance, repair, or other service concerns directly to the customer and document on work order.
  • Establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory.
  • Maintain current mechanical and technical knowledge of CLAAS and competitive products.
  • Account for time and material used in performing assigned duties.
  • Adhere to established company values, practices, policies, and procedures at all times.
Requirements:
  • 3+ years' experience in a field service technician/engineering role working on agricultural equipment.
  • Working knowledge of CLAAS equipment and parts, a plus.
  • Ability to make sound recommendations on service and maintenance work for CLAAS equipment.
  • Ability to read and interpret parts and machine schematics.
  • Ability to travel within region and work with limited supervision.

Note: This position includes frequent travel by auto; position may require overnight travel and weekend or evening work during peak seasons.



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