Healthcare Operations Manager

3 days ago

Tacoma, Washington, United States Cedar Wellness Full time
About Cedar Wellness
Cedar Wellness is a cutting-edge outpatient facility dedicated to treating adults with opioid use disorder. We've created an innovative model of personalized, compassionate care and are advancing science in the field of opioid use disorder. Our mission is to inspire hope and save lives by healing individuals, families, and communities.

Job Summary
We're seeking an experienced Assistant Clinic Director to support our Tacoma, WA clinic. This role reports to the Clinic Director and offers an exceptional opportunity for someone passionate about making a lasting impact in a growing organization. The successful candidate will be responsible for ensuring the smooth operation of medical and clinical offices, patient care, staff coordination, and administrative functions. Key responsibilities include patient intake and coordination, administrative tasks, staff supervision, conflict resolution, and other duties as required.

Key Responsibilities
• Patient Intake and Coordination:
  • Make initial contact with potential patients when the Clinic Director is unavailable and obtain necessary information to determine the appropriate program before seeing the Medical Provider.
  • Coordinate patient care to maximize workflow and minimize wait times.
 • Relay information to providers and coordinate with inpatient agencies to set up patient intakes/care.
 • Assist and monitor potential patient inquiries via walk-ins, phone, or website.

• Administrative and Reporting:
 • Maintain and update various spreadsheets, including CW stats, OUD patients in OTP/SUD, Case Conference (internal & External), self-pay, Mental Health, and other statistics.
 • Create and manage downtime forms for front office staff, patient navigator, counselors, medical providers, back office, and Mental Health.
 • Run and attach PDMP reports to patient charts for intakes and enrolled patients quarterly.
 • Weekly PDMP review, identifying those receiving controlled substances outside of this facility. This will need to be reviewed with the medical director in real time.
 • Print daily provider schedules and dosing sheets.
 • Handle bank deposits.
 • Prepare monthly orders for the clinic and medical supplies and handle as-needed orders for the Director of Facilities.
 • Review of Drug screens (OTP and SUD) to identify positive opioid results. This will need to be reviewed with the medical director weekly

Requirements and Qualifications
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Ability to handle conflict resolution and maintain a secure environment.
• Proficiency in creating and managing spreadsheets.
• Experience in a clinical or healthcare setting is preferred.
• Availability to work outside of regular clinic hours as needed.

About the Opportunity
This role offers a competitive salary range of $80,000-$90,000 annually and a comprehensive benefits package. You'll have opportunities for continuing education and professional advancement in a dynamic and supportive environment.

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