IT Support Specialist

3 days ago


Crystal Springs, Mississippi, United States Hitachi Full time
Job Title: On-Site Service Specialist

Hitachi Energy USA INC is seeking a highly skilled On-Site Service Specialist to join our team. As an On-Site Service Specialist, you will provide critical support to our IT users, ensuring seamless operation of our facilities.

Key Responsibilities:
  • Troubleshoot issues throughout the facility and with remote users, including printers, phones, accounts, factory PCs, network, and hardware.
  • Manage use and upkeep of shared user accounts, deploy hardware and setup software for factory PCs, and assist with adding or modifying network connections and cabling.
  • Provide documentation of issues, solutions, and potential problems, and offer ad-hoc training to IT users on common IT matters.
  • Take care of physical stock management of devices and accessories, including CMDB updates, and manage logistics by using local logistic providers to ship and move devices across locations.
  • Identify and report risks that might downgrade OSS service quality, and provide support to end users, IT equipment, and software in meeting rooms and similar user collaboration/common areas.
  • Host and support third-party technicians, and perform regular checks of computer rooms, including temperature, air conditioning, cabling, and general functionality.
Requirements:
  • Completed a formal qualification or completed an apprenticeship in the field of information technology.
  • Two years of professional experience in IT support.
  • Fluent in local and English language.
  • Proactive and solution-oriented mindset, with the ability to work independently and self-driven.
What We Offer:

Hitachi Energy USA INC is an Equal Opportunity Employer (EOE) and offers a competitive salary and benefits package.



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